Payment Terms

These Payment Terms explain how payments are handled for services provided by PixelPanda, including website development, mobile applications, custom software, AI automation, SEO, AEO, GEO, digital marketing, and ongoing support.

Project costs will be provided in a quotation or proposal based on the agreed requirements.

The quotation will explain the services included, pricing, payment schedule, and expected timeline where applicable.

Any applicable taxes and third-party charges will be communicated as part of the quotation or invoice where relevant.

For website development, mobile applications, custom software, and other project-based services, our standard payment terms are:

• 50% advance payment before the project begins.
• 50% balance payment upon project completion and handover.

For monthly website maintenance, technical support, SEO, digital marketing, and other ongoing monthly services, the monthly service fee must be paid in advance during the first week of each month, before work for that month begins.

This allows us to schedule resources and provide the agreed services for the relevant month.

If the monthly payment is delayed, the start of the month's work may be postponed until payment is received. Any resulting schedule changes will be communicated to the client.

The monthly fee, scope of services, and any applicable subscription charges will be specified in the relevant proposal or agreement.

Invoices will include the amount payable, payment instructions, and due date.

Clients are requested to make payments by the stated deadline and contact us promptly if they have any questions about an invoice.

Accepted payment methods will be communicated by PixelPanda.

If a client requests additional features, revisions, integrations, or services outside the agreed scope, we will explain any additional costs and timeline changes before proceeding.

Additional work will be undertaken after the revised scope and costs have been agreed.

If a payment is delayed, we will contact the client to discuss the outstanding amount.

Where appropriate and permitted under the applicable agreement and law, delays in payment may result in work being paused until the outstanding amount is resolved. Any impact on the delivery schedule will be communicated.

If a client wishes to cancel a project or service, they should contact PixelPanda in writing.

We will review the work completed, payments received, and any agreed commitments to determine the appropriate settlement.

Any eligible refund will be handled fairly, in accordance with the project agreement and applicable law. Payments for completed work and approved non-cancellable expenses may be taken into account.

Some projects may involve separate costs for domains, hosting, software licences, premium plugins, APIs, cloud services, or advertising budgets.

Unless specifically included in the quotation, these costs are separate from PixelPanda's professional service fees.

Any recurring third-party charges should be reviewed before the client commits to the relevant service.

Project timelines may change if required content, feedback, approvals, payments, or access are delayed.

If a delay affects delivery, we will communicate with the client and agree on a reasonable way forward.

The final payment and handover arrangements will be agreed upon before the project begins.

After the agreed payments have been completed, PixelPanda will provide the deliverables and handover items included in the project agreement.

Any ongoing maintenance, support, hosting, or subscription services will be handled according to their separate agreed terms.

For questions about quotations, invoices, payments, or refunds, please contact PixelPanda through the contact details provided on our website.